Sporty-O Music
Terms & Conditions
We're Committed to Transparency & Security
Our Terms of Service serve as a clear roadmap, outlining the rights and responsibilities of both you, our valued customer, and us, the provider. Understanding these terms empowers you to shop with confidence and ensures a mutually beneficial relationship.
Your Satisfaction is our #1 Priority.
Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds, Returns, & Exchanges
We are committed to providing high-quality products. If you are not satisfied with your purchase, we offer a hassle-free return policy. Please note that certain restrictions apply.
Eligible Returns
- Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact our customer support within 30 days of receipt. We will provide instructions for returning the item and arrange a replacement or refund.
- Incorrect Items: If you receive an incorrect item, please notify our customer support within 30 days of receipt. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
Non-Eligible Returns
- Customized Items: Due to the personalized nature of customized products, they are generally not eligible for returns. However, if there is a manufacturing error, we will gladly replace the item.
- Used or Worn Items: Items that have been used or worn cannot be returned.
- Items Outside the Return Window: Returns must be initiated within 30 days of receipt.
Additional Notes
- If you need to return or exchange an item for an eligible reason listed above please contact support@sportyomusic.com.
- It may take up to 7 business days for refunds to process.
- We will provide a shipping label for any eligible returns or exchanges.
